Free Returns & Refunds
If you change your mind or are not 100% satisfied with your purchase, you can return your order, within 30 days of purchase to our warehouse for a full refund. Teatoxlife India does not charge any special fees for returns.
Please note, that returns must be unopened and in the original packaging. Opened or used packages are not eligible for returns or refunds due to the nature of product.
- Refunds will be processed within 48 hours of receipt of unopened and unused goods in original packing in resalable condition.
- Refunds will be processed as a reversal to the original mode of payment from the customer. If you used a credit card or a bank account to pay, please provide your bank up to 7-14 working days post our refund process to credit the money back into your card / account.
Please note that returns will need to be shipped back in their original condition at customers own cost and shipping will need to be borne by the customer. A lot of sites, charge much higher product price by including these costs. We don't. We are transparent and shipping at actual will be borne by our customers directly through a courier of their choice. So, if would like to return your product, please do contact us prior to sending it back to us at firstname.lastname@example.org or use the Contact Us page.
COD Transaction Returns - We request COD customers to think twice before placing an order. A COD order involves onward shipping cost, return shipping cost and COD collection fee by the courier. Ordering a COD product and not accepting it or paying for it, would mean we bear all 3 costs mentioned above. In India, 80% of online transactions happen as Cash on Delivery (COD) transactions. Of this 50% of the transactions are refused to be accepted by the customer. So please be cognizant of placing a COD and do so only if you are 100% sure you want the product.
Customers rejecting receipt of COD orders would be black listed and will not be allowed to shop again with us. Unfortunately, we have been forced to bring this rule to protect the interest of prepaid customers.
As we are all different, we appreciate that our tea may not be suitable for absolutely every body type and so we cannot offer refunds if the tea does not perform the changes you desire.